Consumer Protection
Ensuring Fair Trade Practices for All
01
Consumer Complaints
We provide a platform for consumers to report complaints regarding defective products or deceptive business practices. Our team will assist in resolving these issues effectively, ensuring protection and satisfaction for consumers. You can easily reach us via hotline, email, or our website to voice your concerns.
02
Safety Certifications
As part of our commitment to consumer safety, we mandate the PS and ICC Marks on certain products. These certifications ensure compliance with safety standards, giving consumers peace of mind. We monitor the market and enforce regulations to ensure that all consumers have access to safe and reliable products.
03
Consumer Education
We believe that informed consumers are empowered consumers. Our education programs focus on raising awareness about consumer rights, safety standards, and responsible purchasing. Through workshops and material dissemination, we equip the public with the necessary knowledge to make informed choices in the marketplace.
04
Market Monitoring
Our department continuously monitors market practices to ensure compliance with consumer laws. We investigate pricing, product standards, and unfair trade practices. This proactive approach helps maintain a fair marketplace, where consumers can trust the products and services they purchase, contributing to a healthier economy.
How It Works
Streamlined Process for Consumer Support
Report Issues
Consumers can easily report complaints through our hotline, email, or website for swift action.
Investigation Process
Our team investigates reported issues, gathering relevant information to resolve concerns fairly and effectively.
Resolution
Once the investigation is complete, we work towards providing resolutions and ensuring consumer rights are upheld.
Join our Consumer Advocacy
Together, we can create a safer and fairer marketplace for all. Reach out today to learn how you can be a part of this change.
