The National Telecommunication Commission acts on:

1. Requests for blocking/unblocking of mobile phone’s International Mobile Equipment Identity (IMEI) and Subscriber Identity Module (SIM) due to lost/stolen cellphone units;
2. Complaints of consumers/subscribers of telecommunications companies such as text scams, unwanted calls/texts and illegal/obscene/threat/other similar text messages; and
3. Complaints of consumers/subscribers of telecommunications or broadcast Service Providers (i.e., Cable TV, DTH, etc.) such as billing complaint, poor customer service, poor technical service and fair usage issues.

To file a complaint/request:

1. For Lost/Stolen Phone, please click here.
2. For Text Scam/Spam Report, please click here.
3. For Telco/Broadcast Service Complaints, please click here.
4. For Blocking of Lost SIM, please click here.

To view the requirements and procedure in filing a complaint/request, please refer to this link. (NTC Citizen’s Charter)