Food and Drug Administration

How to file complaint?

1. What should I do if I have a complaint on the quality of product I bought, e.g. product has foreign matter, open/broken packaging, deteriorated product, or anything that is related to product quality but without safety issue?

You may directly report your complaint to the manufacturer/ distributor of the product, if there are available consumer hotline services (telephone or mobile numbers) or email of the company. If not, you may download and fill out the FDA Product Complaint Form at https://www.fda.gov.ph/wp-content/uploads/2023/01/PCF-PRODUCT-COMPLAINT-FORM-2.pdf, attach the product picture in all angles, copy of receipts and all related supporting evidence / documents and send to FDA at email address ereport@fda.gov.ph.

2. What should I do if I have a complaint on a health product which may have caused me and my relatives’ hospitalization, sickness or injury?

You may report it by downloading and filling-out the FDA Product Complaint Form at https://www.fda.gov.ph/wp-content/uploads/2023/01/PCF-PRODUCT-COMPLAINT-FORM-2.pdf, attach the product picture in all angles, copy of receipts, and medical abstract from the hospital or clinic, medical certificate/ report from physician, and send to FDA at email address ereport@fda.gov.ph. If you are residing near FDA Alabang, you may bring and submit the sample to FDA. Otherwise, submit it to the nearest FDA accredited laboratory.

3. Where should I file my complaint if I want compensation from the manufacturer/ distributor/ seller of the product?

You may file your complaint at DOH BICOL Center for Health Development at Bagtang, Daraga, Albay) or at their email address: records@bicol.doh.gov.ph.

4. Where should I file my complaint related to excessive or high price of drug products?

You may file your complaint at any nearest Acting Consumer Arbitration Office (ACAO) of the Department of Health (e.g. For Bicol residence, the ACAO is at DOH BICOL Center for Health Development at Bagtang, Daraga, Albay) or at their email address: records@bicol.doh.gov.ph

5. If the product being reported is NOT under the jurisdiction of FDA (i.e. foods from restaurant, catering services, street foods, fast food chains, canteens) and has no medical incident / food poisoning outbreak, where should I report?

You may contact via their respective social media account or visit the nearest Local Government Unit in your area, specifically to the City Health Office or Sanitation Officer and file your complaint directly to them.

6. How should I know if the health product has been registered with your Office?

To check if a health product has been registered with the FDA, you may refer at https://verification.fda.gov.ph/ and search the name, brand or manufacturer/importer reflected in the label or the product registration number of the product before purchasing.

7. If I have questions on banned health products or regarding FDA advisories relating to health products, who do I communicate with in FDA?

You may send your inquiries and/or clarifications with info@fda.gov.ph. We will be happy to respond to your queries.