Department of Trade and Industry (DTI)

The complaint must first be raised with the concerned establishment. If it remains unresolved, the individual may proceed to file a complaint with the DTI.

The following are the requirements for filing a complaint:

• Any government-issued I.D. of the complainant
• Accomplished Complaint Form (accessible at the link below)
• Proof of Transaction (e.g., official receipt, sales invoice, warranty card, etc.)
• Other evidence to substantiate the claim.

Please send the requirements via email to r05.albay@dti.gov.ph, or you can visit our office at the address provided below.

For any additional inquiries, feel free to contact us at 052-201-0488.